About Mast Dispatch
About
Mast Dispatch is an independent publication covering AI, emergency communications, NG911, and the companies shaping public safety technology.
Mast Dispatch covers the systems, companies, and policy decisions shaping the future of emergency response. The focus is practical: what is changing inside dispatch centers, how vendors are positioning themselves, where AI is creating real operational value, and where hype is outrunning reality.
The publication is built for readers who need sharp reporting and useful analysis without bloated trade-publication filler. That means closely following public safety technology, 911 modernization, call handling platforms, records systems, responder workflows, and the business moves that influence how those tools get bought and deployed.
Mast Dispatch is editorially independent and intentionally narrow in scope. The goal is to become the publication readers trust when they want signal on AI and emergency communications, not recycled press release language.
What We Cover
We focus on the business, policy, product, and operational shifts that matter to emergency communications leaders. That includes AI-assisted dispatch, call handling platforms, CAD and records, responder workflows, public safety infrastructure, and the private companies shaping the market behind them.
Meet Our Team
We stay small, move fast, and care a lot about the quality of the work. This is the group shaping the newsroom.
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Contributing Editor
Erin Walsh
Erin Walsh is a contributing editor at Mast Dispatch and a researcher in applied human factors and emergency communications. She writes about dispatcher cognition, alert fatigue, automation bias, and the operational risks of poorly designed AI systems. Her work focuses on how technology interacts with the human side of the console—how interface design, decision support tools, and AI recommendations affect call-taker judgment under stress.
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Senior Editor
James Holloway
James Holloway is Senior Editor at Mast Dispatch and a public-sector technology consultant specializing in CAD, RMS, and NG911 infrastructure. He writes about how mission-critical systems actually integrate—and where they fail under real operational load. Earlier in his career, Holloway worked on statewide interoperability and CAD consolidation projects, helping agencies untangle legacy systems and vendor lock-in. His reporting focuses on architecture, procurement realities, and the technical decisions that determine whether systems succeed in the field.
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Contributing Editor
Laura Benton
Laura Benton is a contributing editor at Mast Dispatch, covering AI, cybersecurity, and emerging technology in public safety communications. She previously worked as a 911 dispatcher before moving into state-level roles supporting NG911 modernization and technology procurement. Her writing focuses on how new systems actually perform inside PSAPs—where they reduce workload and where they introduce risk. Outside of writing, Benton volunteers with a rural search-and-rescue team and restores vintage dispatch radios from the 1970s.
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Contributing Editor
Rachel Kim
Rachel Kim is a contributing editor at Mast Dispatch and an AI program advisor to public-sector organizations. She writes about model governance, validation, transparency, and how agencies can evaluate AI tools without falling for vendor theater. Before advising agencies, Kim worked on machine learning oversight and risk frameworks for large-scale government technology programs. Her work focuses on practical oversight—how governments can test, audit, and deploy AI systems responsibly in high-consequence environments.