The Crisis Between the Emergencies
Non-emergency calls are overwhelming PSAPs. Traditional diversion strategies have hit their ceiling. A new generation of conversational AI is changing how centers handle intake—and early adopters are...
Articles
Analysis and reporting on AI in emergency response and public safety systems.
What NG911 Changes About AI—and What It Doesn’t
NG911 enables things legacy systems never could: richer data, faster interoperability, and more flexible routing. That matters for AI—but not always in the ways people expect.
The Quiet Risk of Automation Creep in Emergency Communications
Most automation in 911 doesn’t arrive all at once. It creeps.A tool is introduced to “assist.” Over time, staff begin to rely on its outputs because they’re fast, consistent, and always available. Wha...
Human-in-the-Loop Isn’t Optional in 911—Here’s Why
AI tools in 911 are often described as “assistive,” but what that actually means isn’t always clear. In practice, the most successful deployments treat human involvement not as a safeguard of last res...
Why AI Saves Time in Some PSAPs—and Adds Work in Others
AI tools are often sold to PSAPs as time-savers. In practice, outcomes vary widely. Some centers report meaningful reductions in QA workload or faster call review. Others find that the same tools init...