Senior Editor
James Holloway is Senior Editor at Mast Dispatch and a public-sector technology consultant specializing in CAD, RMS, and NG911 infrastructure. He writes about how mission-critical systems actually integrate—and where they fail under real operational load. Earlier in his career, Holloway worked on statewide interoperability and CAD consolidation projects, helping agencies untangle legacy systems and vendor lock-in. His reporting focuses on architecture, procurement realities, and the technical decisions that determine whether systems succeed in the field.
Most automation in 911 doesn’t arrive all at once. It creeps.A tool is introduced to “assist.” Over time, staff begin to rely on its outputs because they’re fast, consistent, and always available. What started as optiona...