Non-emergency calls are overwhelming PSAPs. Traditional diversion strategies have hit their ceiling. A new generation of conversational AI is changing how cente...
Editor in Chief
NG911 enables things legacy systems never could: richer data, faster interoperability, and more flexible routing. That matters for AI—but not always in the ways...
Contributing Editor
Most automation in 911 doesn’t arrive all at once. It creeps.A tool is introduced to “assist.” Over time, staff begin to rely on its outputs because they’re fas...
Senior Editor
What's happening around the industry.
Verint says it has agreed to be acquired by Thoma Bravo in a $2 billion deal, marking a significant ownership change for a company with a long footprint in customer engagement and public-sector software.
Benzinga reports that Verint cut hundreds of jobs following the Thoma Bravo acquisition, a sign of the restructuring pressure that can follow large private-equity buyouts.
Government Technology reports that Versaterm has taken minority backing from Permira as it expands through acquisitions, including drone technology tied to public safety operations.